Customer Loyalty Software

Antavo centralizes its legal work with Alaro.

Antavo uses Alaro, the AI paralegal, to run its contract work end to end. Alaro learned Antavo's templates, playbooks, and approval rules. Now, it drafts and reviews Antavo's contracts over Slack and email, prepares redlines and negotiation positions, and runs signature.

850+

Requests handled

12

Governing laws

12 min

Median time to a reviewed contract

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The challenge

When Antavo first approached Alaro in August 2026, contracts were consuming its lean team's time.

  • Contracts sat with senior leadership. Every NDA and customer contract went to Miklos Kovacs, CFO, and Annamaria Nadai, its compliance manager.
  • Contracts came back under non-UK law. Antavo sells across Europe and North America. It needed every contract checked against its own standards, whatever the governing law.
  • Legal knowledge was starting to scatter. Other teams had begun automating legal tasks on their own.

“I wanted all of our legal work in one place, so what we learn on one deal carries into the next. Alaro is that place.”

Miklos Kovacs
CFO, Antavo

The solution

Alaro joined Antavo as a member of the team, working where Antavo already works: Slack, email, and Google Drive. Miklos tags it in Slack like any colleague.

Antavo started Alaro on NDAs during the trial. Once Alaro had proven itself, Antavo widened its remit to customer contracts, partner and supplier agreements, and Antavo's own contract templates. Alaro reviews every contract against Antavo's playbooks, whatever the jurisdiction, and follows Antavo's rule book on every deal.

“Antavo already lived in Slack, email, Drive, and DocuSign, so that's where Alaro works. Nobody had to learn a new tool, and the context follows each deal from an email thread into Slack.”

Willem Jongert
CEO & Co-founder, Alaro

How it works

To get Alaro up to speed, Antavo shared a living Google Drive folder with its master templates, DPA templates, previously signed contracts, and playbooks for NDA and contract negotiation. A rule book sets out who can instruct Alaro and who approves final versions before signing.

Alaro learned from Antavo's past negotiations. Every clause has a standard position and approved fallbacks. The deal owner shares the deal context, terms, value, and redline instructions in Slack or by email.

Every deal then follows the same three steps:

1 - Brief

The deal owner sets up a Drive folder for the deal, shares it with Alaro, and tags Alaro in Slack or emails it.

2 - Draft and redline

Alaro prepares a first draft or a Word redline with tracked changes, with a short reason for each change, for the deal owner to send, and escalates anything outside the playbook.

3 - Sign and file

Once Miklos or Annamaria approves a version, Alaro sends it through DocuSign and tracks signing. It chases countersignature and, since October, files the signed copy in Antavo's contract repository.

Sensitive matters run in a restricted channel that only approved people can see. Alaro handles the legal work end to end. When Antavo requests additional support for a particular jurisdiction, Alaro brings in a human lawyer to review its work and advise. For these requests, Alaro has staffed a lawyer and provided a quote within 24 hours.

The results

Alaro has handled 874 requests for Antavo, including 638 in October alone, and 425 documents. Of those documents, 301 were contracts, drafts and redlines.

The work spans 12 governing laws and 4 languages: English, Hungarian, German and Bulgarian. The governing laws are England & Wales, New York, Delaware, California, Virginia, Massachusetts, Ontario, Germany, Hungary, Austria, Bulgaria and DIFC.

Across the last 30 legal matters, counterparties were based in 12 countries: the US, UK, Hungary, Ireland, Austria, Canada, Germany, Sweden, Spain, UAE, New Zealand and Bulgaria.

Alaro turned around 97% of matters within an hour and 87% within 30 minutes. Median time to a first reply was 1 minute 56 seconds, and median time to a Word draft or redline was 15minutes.

A month in, Antavo opened a dedicated NDA channel for its US and UK sales teams. Since then, partnerships and customer deal owners have started bringing their own deals to Alaro. On customer deals, Alaro works in the same Slack channel as Antavo's own commercial review agent: one checks pricing and scope, the other the legal terms.

Why Alaro?

Antavo had other options: hire more lawyers, build its own legal agents, give its teams a general AI chatbot, or buy a legal AI tool built for lawyers.

It chose Alaro because:

  • It does the work, not just the draft. Alaro prepares the draft, the redline and the negotiation position, then runs signature through DocuSign. A chatbot hands back a draft someone still has to check and send.
  • It applies Antavo's rules the same way, every time. Every contract is checked against the same playbooks and approval rules, whoever sends it and wherever the counterparty is.
  • It centralizes Antavo's legal knowledge. Every team sends its requests to the same agent, so it all builds up in one place instead of scattering across tools. Each deal teaches Alaro something it uses on the next.
  • It brings in human lawyers when Antavo requests them. Alaro handles the legal work end to end, with access to human lawyers for jurisdiction-specific review and advice at Antavo’s request. For these requests, Alaro has staffed a lawyer and provided a quote within 24 hours.

Antavo and Alaro: quick answers

What does Antavo use Alaro for?

Antavo uses Alaro, an AI paralegal, to review NDAs, draft and review customer, partner and supplier contracts, maintain its contract templates, and run signature. Alaro works in Slack, email, and Google Drive, with nothing to log into.

How fast does Alaro turn around Antavo's contracts?

Alaro’s median time to a reviewed contract was 12.5 minutes (12 minutes 33 seconds). Median time to a first reply was under 2 minutes: 1 minute 56 seconds across 31 matters. It turned around 97% of matters within an hour and 87% within 30 minutes. Median time to a Word draft or redline was 15.5 minutes.

Who checks Alaro's work?

Miklos or Annamaria approves every final version before signing. Alaro follows Antavo’s playbooks and flags anything outside them. Human lawyers review Alaro’s work only when Antavo requests it.

Who at Antavo works with Alaro?

Miklos and Annamaria, plus Antavo's sales, account management and partnership teams, instruct Alaro over Slack and email. NDAs from sales go through a dedicated channel, where Annamaria picks them up.

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